COMMON QUESTIONS, YOU ASKED WE ANSWER...
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, please contact us.
HOW LONG WILL IT TAKE TO RECEIVE MY PRODUCT?
If you are in Austin, TX we can arrange for you to pick up your product usually within 24 hours.
If we are shipping your product, in stock products get shipped out within 5 days and it usually takes 2-5 days in transit time once shipped. We ship Monday through Friday. We ship via UPS and for any pepper spray orders they must go ground only, airmail is not allowed per UPS and Federal regulations. Shipping costs and options are listed in your cart when you check out. If you need your order quickly, please text us at 512-522-4306 and we will do our best to pack and ship your order as soon as possible but pepper spray can only go via ground transportation so no overnight or next day shipping is possible.
DO YOU HAVE MORE OF A PARTICULAR PRODUCT I SAW ON YOUR SITE?
While many of our products are unique, one of a kind items, please feel free to email us with a photo of the item you are interested in and if possible we will recreate it or something similar for you.
CAN I CHANGE ITEMS/PARTS OF A PRODUCT TO A DIFFERENT ITEM OR COLOR?
Products are sold as shown and we can not promise to be able to switch items/parts in a product. However if you want something different than what we have pictured in a product, please contact us and if possible we will try to accommodate the custom product for you. Please remember that some of our products are one of a kind or only available in limited quantities so if you mostly love it as it’s show, buy it because when it’s gone, we may not be able to produce another!
WHAT ARE THE PAYMENT OPTIONS?
Payment options are shown in your cart. We offer Square for credit/debit payments and can arrange for cash payments for local pick up orders.
WHAT ARE YOUR STORE POLICIES?
Please click HERE to go to our policies page
DO YOU OFFER GIFT CARDS?
Yes, we do offer gift cards. Please contact us via email and we will get back to you with options!
Let us know what you need and we’ll do our best to assist you.
Because We Care
At Pretty Savage Things, we want to give our customers the most enjoyable shopping experience. That’s why we believe that our store policies should be fair, clear and transparent. Please click HERE for our policies page. If you can’t find the information you’re looking for - please contact us today!